FAQ

The girth measurement is as follows:

(Height + Width) x 2 + Length = Girth

Invoicing occurs every 10 days. You will receive a collective invoice for shipments sent within this period.

We offer various payment options to ensure you the greatest possible flexibility. You can pay conveniently via PayPal, bank transfer or SEPA direct debit.

You need the EORI number (number for the registration and identification of economic operators) as a valid party identification for customs clearance in the European Union.

You can apply for the EORI number via the citizen and business customer portal (BuG) (www.zollportal.de). Alternatively, the EORI number can also be applied for using the form “Participant Master Data – EORI Number” (Form 0870a) at the General Customs Directorate - Dresden Office - Master Data Management (GZD - DO Dresden - Master Data Management). https://www.formulare-bfinv.de/ffw/form/display.do?%24context=BCA6BD4D130F652F62AE

You can find further information at https://www.zoll.de/DE/Fachthemen/Zoelle/EORI-Number/Bewerbungung-einer-EORINumber/ bewerbungung-einer-eori-nummer_node.html

Postal shipments or transmission of data/software or similar via the Internet to a non-EU country may not take place if the recipient (person, group, organization or similar) of the shipment/transmission is subject to a restriction by an EU regulation. The ban extends to any person, group or organization involved in the delivery. Therefore, it is not sufficient to simply check whether the final recipient of the delivery is affected by the respective restriction; intermediate recipients or intermediaries must also be checked in this regard. Which recipients are affected? The European Union has decided on measures against certain people, groups or organizations that, on the one hand, contribute to the fight against terrorism and, on the other hand, are intended to restrict economic transactions with people who are held responsible for the political situation in an embargoed country or are responsible for it. The persons, groups or organizations targeted by the restrictions are usually listed in an annex to the relevant EU regulation.

The current list can be found here: https://www.zoll.de/DE/Fachthemen/Aussenwirtschaft- Cashverkehr/Warenausfuhr/Personen/Liste/liste_node.html

It represents the document on the basis of which the customs value of the goods is declared (Art. 145 Implementing Regulation (EU) 2015/2447 (IA)). If the goods have no commercial value (e.g. goods that are not intended for resale) or if the transaction is a gift or the like, a so-called "pro forma invoice" must be submitted, which shows the actual value of the goods . This commercial invoice must be available in triplicate, signed by one person.